FAQ : Frequently Asked Questions

Yes, we provide services throughout the entire Montreal region. Our team of professionals is well-equipped and ready to handle any masonry needs across the region. Whether it's a residential, commercial, or heritage restoration project, we are here to serve you.

Yes, we offer services not only in Montreal but also in surrounding areas such as Laval and Longueuil. Our service area is extensive, covering the Greater Montreal area, Laval, Longueuil, South Shore, and North Shore to ensure we can assist as many clients as possible with their masonry needs.

Yes, we provide services on the South Shore. Our service area includes the entire South Shore region. We are committed to providing high-quality masonry services to residents and businesses throughout the South Shore, ensuring that all your masonry needs are met with professionalism and expertise.

Yes, we provide services on the North Shore. Our service area extends to the North Shore region, where we offer a full range of masonry services. From minor repairs to major installations and restorations, we are equipped to handle all your masonry needs on the North Shore.

While our base of operations is in Montreal, we serve the surrounding areas, including Laval, Longueuil, South Shore, and North Shore. Any additional charges for services outside of Greater Montreal would be clearly outlined in our quotation, and we always strive to provide the most cost-effective solutions for our clients.

Yes, we provide services in rural areas. Our team is equipped to handle masonry projects in both urban and rural settings. We understand the unique challenges that can arise in rural areas and are prepared to address them to ensure the successful completion of your project.

While we strive to assist as many clients as possible, there may be some remote areas that are beyond our service range. If you are unsure whether we serve your area, please do not hesitate to contact us for confirmation.

Yes, we provide services in downtown Montreal. Our team is well-versed in the unique challenges that can arise in downtown areas, such as limited access and parking restrictions, and we are prepared to address these challenges to ensure the successful completion of your project.

Yes, we provide services in restricted access areas. We understand that some projects may be located in areas with restricted access, and we are prepared to handle the logistical challenges that may arise in such situations. Our team will work with you to coordinate access and ensure the successful completion of your project.

Yes, we provide services in commercial areas. Our team of professionals is experienced in handling masonry projects in commercial settings. Whether it's a minor repair or a major installation or restoration, we are equipped to handle all your masonry needs in commercial areas.

Yes, we provide services in residential areas. Our team is experienced in handling a wide range of masonry projects in residential settings. From minor repairs to major installations and restorations, we are here to help with all your masonry needs in residential areas.

Yes, we provide services in industrial areas. Our team is experienced in handling masonry projects in industrial settings. Whether it's a minor repair, a major installation, or a restoration project, we are equipped to handle all your masonry needs in industrial areas.

The cost of a project is determined based on several factors including the type of service required, the materials needed, the complexity of the project, and the time it will take to complete. We conduct a thorough assessment of the project requirements and provide a detailed estimate that outlines all the costs associated with the project. Our goal is to provide transparent and fair pricing for all our clients.

Yes, we provide free estimates. We believe it is important for our clients to have a clear understanding of the costs associated with their project before any work begins. Our team will assess your project needs and provide a detailed, no-obligation estimate at no cost to you.

No, there are no charges for on-site consultations. We believe in providing our clients with all the information they need to make informed decisions about their projects. Our team is happy to visit your site, assess your needs, and provide a detailed estimate at no charge.

It depends on the complexity of the work. We usually ask for a deposit before starting the work. This helps us secure the necessary materials and plan the work. The amount of the deposit required will be clearly indicated in our quote and will always be reasonable. The balance is then due at the end of the work.

We accept a variety of payment methods for your convenience, including cash, check, and bank transfer. We strive to make the payment process as easy as possible for our clients.

Yes, we occasionally offer discounts or promotions. We believe in providing value to our clients and will occasionally run promotions or offer discounts on our services. Any current promotions or discounts will be clearly outlined in our quotation.

Yes, we provide a warranty on our work. We take pride in the quality of our work and stand behind it with a warranty. The details of the warranty, including the duration and what is covered, will be clearly outlined in our quotation.

Yes, we offer financing options. We understand that some projects may require a significant investment, and we strive to make our services accessible to as many clients as possible by offering financing options. Details of the financing options available will be provided upon request.

No, there are no hidden fees. We believe in transparent and fair pricing. All costs associated with your project will be clearly outlined in our detailed estimate. There will be no surprises or hidden fees.

We typically charge by the project. This allows us to provide a fixed price for the work and gives our clients the peace of mind of knowing exactly what the cost will be. However, some projects may require hourly billing, and if this is the case, it will be clearly outlined in our quotation.

Yes, we provide detailed invoices. Our invoices include a breakdown of all the costs associated with your project, including materials, labor, and any other expenses. This ensures complete transparency and allows you to see exactly where your money is going.

Yes, the cost of materials is included in the estimate. Our estimates provide a detailed breakdown of all costs associated with the project, including materials, labor, and any other expenses.

Custom work may incur additional charges due to the specialized materials or labor required. However, any additional charges for custom work will be clearly outlined in our detailed estimate before any work begins.

No, we do not charge for travel time to and from the job site. Our quotations include all costs associated with the project, and there are no additional charges for travel time.

We understand that sometimes plans change, and we strive to be as flexible as possible. Our cancellation policy is designed to be fair and reasonable. Any deposits made are typically non-refundable, as they are used to secure materials and schedule the work. However, we will always work with our clients to find a solution that works for everyone in the event of a cancellation.

The duration to complete a project varies based on its complexity, size, and the type of service required. We always strive to complete our projects in a timely manner without compromising on the quality of our work. A more accurate timeline will be provided once we have assessed the specific requirements of your project.

Yes, we provide a detailed project schedule. This includes the start date, milestones, and the estimated completion date. We believe in maintaining transparency with our clients and keeping them informed at every stage of the project.

The process for starting a new project begins with an initial consultation where we assess your needs and requirements. We then provide a detailed estimate and project schedule. Once the estimate is approved and a deposit is received, we will schedule the work and begin the project as per the agreed timeline.

Yes, we handle all necessary permits and approvals. We have extensive experience in navigating the permitting process and will take care of all the necessary paperwork to ensure the project complies with all local regulations and codes.

We always strive to complete our projects on time. However, if there are unforeseen circumstances that cause a delay, we will communicate this to you as soon as possible and work diligently to complete the project as quickly as possible while maintaining the highest quality of work.

Yes, we provide regular updates throughout the project. We believe in maintaining open communication with our clients and will keep you informed of the progress at every stage of the project.

If there are unforeseen issues during the project, we will communicate this to you as soon as possible and discuss the best course of action. We are experienced in handling unexpected situations and will work diligently to resolve any issues while minimizing any impact on the project timeline and budget.

Yes, we clean up the job site after completion. We believe in leaving the job site as clean as possible and will remove all debris and clean the area thoroughly before considering the project complete.

Yes, we provide a final inspection and walkthrough. Once the project is complete, we will conduct a final inspection and walkthrough with you to ensure that you are completely satisfied with the work.

Safety is our top priority. We take all necessary precautions to ensure the safety of the job site, our workers, and our clients. This includes following all safety guidelines and regulations, using appropriate safety equipment, and conducting regular safety checks.

Yes, we have a dedicated project manager for each job. Our project managers are experienced professionals who will oversee the project from start to finish, ensuring that everything runs smoothly and that the highest quality of work is maintained.

Your satisfaction is our top priority. If you are not satisfied with the work, we will work diligently to address any concerns and make any necessary adjustments until you are completely satisfied.

Yes, we provide follow-up services after the project is completed. We stand behind the quality of our work and are here to address any concerns or issues that may arise even after the project is complete.

We understand that sometimes changes are necessary once a project has started. We are flexible and will work with you to accommodate any changes while minimizing any impact on the project timeline and budget.

We always monitor the weather closely and will adjust our work schedule as necessary to accommodate any bad weather. Our goal is to complete the project as quickly as possible while maintaining the highest quality of work, and we will make any necessary adjustments to achieve this.

We use a variety of high-quality materials including bricks, stones, concrete blocks, and more. Our materials are sourced from reputable suppliers and are chosen for their durability, aesthetics, and suitability for the specific project. We always strive to use the best materials available to ensure the longevity and beauty of our work.

Yes, we offer environmentally friendly materials. We are committed to being environmentally responsible and offer a range of sustainable and eco-friendly materials for our clients to choose from. We always strive to minimize our environmental impact while delivering high-quality work.

Yes, you can choose the materials for your project. We will provide recommendations and guidance on the best materials for your specific project, but the final decision is always yours. We believe in working collaboratively with our clients to achieve the best possible results.

Yes, we provide recommendations for materials. With our extensive experience, we can recommend the best materials for your specific project based on factors such as durability, aesthetics, and budget. We are always here to provide guidance and help you make the best decision for your project.

Maintaining your masonry work is essential for its longevity. We recommend regular cleaning with mild soap and water, avoiding the use of harsh chemicals, and inspecting the masonry work periodically for any signs of wear or damage. We will provide detailed maintenance instructions upon completion of the project.

Yes, we provide maintenance services. Proper maintenance is essential for the longevity of your masonry work, and we offer a range of maintenance services to help keep your masonry looking its best for years to come.

The lifespan of the materials we use varies depending on the type of material and the environmental conditions it is exposed to. However, we always use high-quality materials that are known for their durability and longevity. With proper maintenance, our masonry work can last for many years.

Yes, we offer protective coatings and sealants. These can help protect your masonry work from the elements and extend its lifespan. We will recommend the best protective coating or sealant for your specific project.

Yes, we can match existing bricks or stones. We understand the importance of maintaining a cohesive look and will work diligently to match the existing materials as closely as possible.

Yes, we provide repair services for work done by another company. We understand that sometimes repairs are necessary, and we are here to help, regardless of who originally completed the work.

Yes, we offer warranties on the materials used. We stand behind the quality of our work and the materials we use, and offer warranties to give our clients peace of mind.

Yes, we source our materials locally whenever possible. We believe in supporting local businesses and minimizing our environmental impact by reducing transportation emissions.

Yes, we can provide samples of the materials we recommend. We believe it is important for our clients to see and feel the materials before making a decision.

Yes, we offer special materials and finishes. We understand that every project is unique and may require special materials or finishes to achieve the desired result. We will work with you to source the best materials for your specific project.

If the materials you want are not available, we will work with you to find a suitable alternative. We have access to a wide range of materials and will do our best to find an option that meets your needs and expectations.